At SPORTANDLUX, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we accept eligible returns, exchanges, and refunds in accordance with the policy below.

1. Country Where This Policy Applies

This Return and Refund Policy applies to orders delivered within the United States.

2. Return Eligibility

We accept returns for both:

Defective items, and

Non-defective items

We also accept exchanges for eligible items.

To be eligible for a return or exchange, the item must be:

Returned within 30 days from the date of delivery

In new or slightly used condition

Returned with all original parts, accessories, and packaging when reasonably possible

3. Return Period

You may request a return or exchange within 30 days from the date your order is delivered.

Requests submitted after 30 days may not be eligible for return, exchange, or refund.

4. Return Method

Returns are accepted by mail.

A free return label is included in the package for eligible orders. Please use the return label included with your order when sending the item back.

If you cannot find the return label, please contact our support team for assistance before mailing the package.

5. Exchanges

We accept exchanges for eligible items within the same 30-day return period.

If you would like to exchange an item, please contact us first so we can review your request and provide the next steps.

6. Restocking Fee

We do not charge any restocking fee for returned items.

7. Return Shipping Cost

For eligible returns under this policy, the return shipping label provided in the package is free of charge.

8. Refund Processing Time

Once your returned item is received and inspected, approved refunds will be processed within 8 days.

Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

9. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible within the 30-day return period.

To help us review the issue quickly, please include:

Your order number

A brief description of the issue

Clear photos of the item received

Photos of the packaging, if applicable

10. How to Start a Return or Exchange

To request a return, exchange, or refund, please contact our support team:

Email: support@sportandlux.com
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (UTC -8)

Please do not send items back without contacting us first if you need support with the return process.

11. Business Information

Operated by: Embraced Moments LLC
Address: 14321 Corporate Dr, Garden Grove, CA 92843, United States
Fulfillment Address: 14321 Corporate Dr, Garden Grove, CA 92843, United States

12. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page and become effective once published.